NEW! Protect against tracking, surveillance and data leaks - try VIROLA self-hosted corporate chat
Enterprise live chat software for your business
The live chat software market offers a rich choice of various live chat tools. However, while searching for the best live chat service for your large customer service team you need to take into account various facts and features, such as:
- Fast and easy integration
- 24/7 and professional customer service
- Data protection and security
- Stability
- Flexibility
- Convenient and powerful agent app
- Agent management tools
We at Provide Support created the live chat tool which will become integral part of your customer service. Once you integrate it, there will be no need to update or customize the chat button script. All new updates will be picked up automatically. Here is a short overview of the deal breaking features:
Powerful live chat agent app
A rich set of enterprise live chat software features allows managing several user profiles from one agent, displaying real time monitoring results on a geo location map and chatting from a convenient interface. In addition, you can invite your co-workers to chats with customers and chat with your employees right from the app. If you are a one man business you can combine using live chat app for desktop with browser and mobile apps without limitations.
Data protection features
Data protection is our highest priority. We offer secure connection in chats and an ability to add a consent checkbox to the pre-chat and offline forms. You can also hide personally identifiable information of your website visitors from the real time monitoring, offline messages and chat transcripts. This helps to comply with general data protection rules and maintain high level of customers' data protection and security. We also do not store chat transcripts on our servers. You can optionally enable their sending via encrypted channel or disable it completely for your account.
Custom packages
Need a large number of agent profiles? Just click "More than 10 operators" option while selecting your package. Moreover, you can create any number of agent profiles during your free trial to decide how many you need to provide live chat assistance to your customers.
Filtering Corporate IPs from Monitoring
If you would like to hide IPs of your employees from the real time monitoring results, you can easily define those IP addresses in the account settings.
Stay always connected
With Provide Support live chat you can stay always connected to your chat via our mobile app and monitor your website and assist your customers on the go. Just never lose a chance to make a sale and increase customer satisfaction.
Agent profiles import from CSV
If you need to create a large number of agent profiles in your account, with a couple of steps you can easily import agent profile details from a CSV file.
Agents and Departments management
With just a few moves of your mouse you can rearrange your agents or departments by dragging and dropping them in the list on the Operators and Departments page.
Forced Logout
If some of your agents forgot to log out of the agent app or you just need to monitor their status, you can do this from your Operators and Departments page. In the admin panel you will see who is online, away or offline and can remotely log out agents who should not be online.
Canned Responses import and export
Canned responses can be exported to a CSV file or imported from it. This way you can transfer predefined replies from one account to another or import a large number of responses. This facilitates workflow and allows you quickly import your internal knowledge base as predefined responses which your live chat agents can use in chat.
Affordable pricing
With Provide Support you can pay for one agent plan $8.25 per month if billed annually. This is the most affordable live chat solution on the market without features limitation. You get all available live chat features and upgrades with any payment plan. You can also easily upgrade your account anytime without losing your remaining account balance. We help your business grow!
24/7 customer service
We are glad to assist all our customers and provide the same customer service quality both for large and one man businesses. We monitor our servers round the clock and do our best to guarantee 99.9% uptime.
